Privacy Policy

Introduction

Pickleball.dog, operated by Nguyễn Thành Đạt ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pickleball.dog and make purchases from our store.

Information We Collect

Personal Information

When you place an order or create an account, we may collect:

• Full name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely through our payment gateway — we do not store your card details)

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and customer service requests
• Improve our website and product offerings
• Send promotional emails (only if you have opted in — you can unsubscribe at any time)
• Prevent fraud and ensure website security

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: Secure payment gateways to process your payments securely
• Shipping Partners: To deliver your orders
• Print-on-Demand Partners: To produce and fulfill your orders
• Analytics Services: Such as Google Analytics, to understand website usage patterns (anonymized data)

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Facebook (Meta) Pixel

We use the Facebook Pixel (Meta Pixel) on our website. This is a piece of code provided by Meta Platforms, Inc. that allows us to measure the effectiveness of our advertising by understanding the actions people take on our website. The Pixel may collect the following data:

• Pages you visit on our site
• Products you view or add to cart
• Purchases completed
• Your IP address, browser type, and device information

This data is used to deliver targeted advertisements on Facebook and Instagram, and to measure the performance of those ads. The data collected through the Pixel is subject to Meta's Privacy Policy. You can opt out of Facebook advertising tracking by visiting your Facebook Ad Settings or by using the Digital Advertising Alliance opt-out tool.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often visitors come to our site, what pages they visit, and what other sites they used prior to visiting. We use this information solely to improve our website. Google Analytics collects the IP address assigned to you on the date you visit our site, but does not collect your name or other personally identifiable information. You can learn more about Google Analytics and opt-out by visiting Google Analytics Opt-out.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted between your browser and our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct any inaccurate information
• Deletion: Request that we delete your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing emails at any time

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.