Frequently Asked Questions
Everything you need to know about shopping with us
How long does shipping take?
All orders are made-to-order. Processing takes 2-5 business days, and shipping takes 5-10 business days within the US. Canadian orders may take 7-14 business days.
Where do you ship?
We ship to the United States and Canada. Standard shipping typically takes 5-10 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unwashed, and in original condition with tags attached. We also accept exchanges for a different size or color. Please contact support@pickleball.dog to initiate a return or exchange.
How do I choose the right size?
Our products follow standard US sizing. We recommend checking the size guide on each product page. When in doubt, size up for a more relaxed fit.
Are your products printed on demand?
Yes! Each item is custom printed when you place your order. This means every piece is made just for you, ensuring fresh prints and reducing waste.
What printing method do you use?
We use high-quality Direct-to-Garment (DTG) printing technology, which produces vibrant, long-lasting designs that won't crack or peel.
Can I cancel or modify my order?
Since our products are made-to-order, we begin production quickly. Please contact us within 2 hours of placing your order if you need to make changes.
Do you ship internationally?
Currently, we ship to the United States and Canada only. We're working on expanding to other countries in the near future.
How can I contact customer support?
You can reach us at support@pickleball.dog. We typically respond within 24 hours on business days (Mon-Fri, 9am-5pm EST).
Do you offer bulk or team discounts?
Yes! We offer discounts for team orders of 10+ items. Contact us at support@pickleball.dog with your team's needs and we'll provide a custom quote.